Shipping Policy
Each product page in our store shows when we expect the product to ship. Refer to the Ordering Information section located under the product details for the latest information.
Please note that our products are often delivered from different fulfillment centers.
When Will My Order Arrive?
USA- Standard Shipping can take 5-8 business days to be delivered after tracking has been updated.
- Expedited Shipping can take 3-5 business days to be delivered after tracking has been updated. Not all items qualify for expedited shipping.
- Priority Shipping can take 2-3 business days to be delivered after tracking has been updated. Not all items qualify for priority shipping.
- Standard Worldwide Shipping can take 7-14 business days to be delivered after processing the order.
- Standard Shipping can take 2-3 business days to be delivered after processing the order.
- Expedited Shipping can take 1-2 business days to be delivered after processing the order.
- Standard Shipping can take 3-5 business days to be delivered after processing the order.
We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
Holiday Shipping Information: Please note that all delivery information is listed on each individual product page. Keep in mind that the last day to order for delivery by Christmas varies per product and assumes the fastest shipping method at checkout.
General Shipping
- We are able to ship anywhere within the United States and internationally from the United States, unless otherwise stated on the product detail page.
- Orders generally ship Monday through Friday.
- Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
- We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.
International Shipping
- Certain products are available to ship from distribution centers outside of the United States, allowing for optimized shipping based on your shipping address. For example, if you live in the UK and the product in your order is available to ship from the UK then it will cost less to ship and will ship faster, without having to go through customs.
- Some countries that we are unfortunately not able to ship to at this time are: Iran, Iraq, Lebanon, Myanmar, North Korea, Syria, Russia, Belarus, Congo, Liberia, Sierra Leone, Zimbabwe, Ecuador and Cuba.
- Please note that you are responsible for any import fees, taxes, or duties required in your location upon delivery.
- Orders shipping internationally do not qualify for any free shipping promotions.
- International orders may have additional customs, tax, & duty fees applied to them by the local customs agency, please note that you are responsible for any additional fees. If shipping to the UK or European Union the following will apply:
- If the order is being shipped to the United Kingdom and is for less than £135, you will be charged 20% VAT at checkout. If the order exceeds £135, you will not be charged VAT at checkout and the shipment may incur additional customs duties/taxes or other charges, payment for which is the responsibility of the recipient.
- If the order is being shipped to the European Union and is for less than €150, you will be charged VAT at checkout at the current VAT rate of the country where the order is being shipped to. If the order exceeds €150, you will not be charged VAT at checkout and the shipment may incur additional customs duties/taxes or other charges, payment for which is the responsibility of the recipient.
Tracking
An email with tracking information will be sent to you once your order has shipped. Please note that some carriers ship without tracking information. You will not receive tracking information until the order is out for local delivery.
Address Changes
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
Shipping Multiple Orders
Multiple orders placed on the same day cannot be combined and will ship separately.
Shipping to Multiple Locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
APO/FPO Shipping
We are able to ship most of our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following:
- The City must be entered as either "APO" or "FPO".
- The State must be selected as either "AA" "AE" or "AP".
- The country must be the United States.
- You must enter your zip code.
- Always remember to enter your full name, grade, and PSC or unit number.
Contact Customer Service
Our Customer Service team is available 7 days a week 8:30am-5pm EST, and can be contacted via live chatbot on the bottom right corner of the page, or through the contact form linked here.
